Book your tickets now
Book your tickets now for this exciting new workshop programme exclusively for lawyers
How to work with challenging clients
When
Brighton June 10th 9.30am to 13.00pm
Guildford June 12th 9.30am to 13.00pm
Where
Royal Albion Hotel in Brighton BN1 1NT
Holiday Inn in Guildford GU2 7XZ
Who should attend?
Fee earners and Partners who have either face-to-face or telephone based client contact and:
- Need to create effective working relationships with people who are 'different'
- Have to have difficult conversations whilst retaining a long-term relationship with your client
- Face issues such as frustration, lack of response, anger or unrealistic expectations from clients
Why?
At the end of this workshop you will:
- Understand your key priorities when challenges arise
- Know the three reasons why difficulties and challenges occur with client relationships and how to prevent them
- Be aware of your own preferences when approaching challenging clients and situations enabling you to adjust your behaviour to get the best result for you and the client
- Have learnt how you can create the relationship you want with every client
- Know how to maintain the relationship whilst standing your ground in client conversations
Return on investment
By attending this workshop you can expect to achieve benefits including:
- More productive and positive client relationships that enable you to get the job done more easily and quickly
- Increased client retention through balanced and result focused relationships
- Increased personal efficiency by being able to prevent time consuming 'challenging' client issues
- Reducing the stress you feel about 'difficult' clients
Continuing Professional Development
Each of our half day open courses is accredited by the Law Society and contributes to the CPD points that all lawyers need to accrue each year
Your trainer
What previous participants have said
"I came out of the session understanding some practical steps that will prevent a lot of the issues I have been experiencing with some of my clients"
"Great common sense tips - especially the expectations meetings and how to keep a relationship with my client but still have the 'honest' conversations - thanks!"
"Almost looking forward to 'Mr Difficult' calling me!"
Pricing
£295.00 plus vat
Early bird, group and full day discounts available
click here for more information